Endorsements
“Finally, a book that can be used both as a scholarly reference and for the morning job safety brief. This book won’t be on my shelf, it will be on my desk dog-eared and highlighted for use! A great resource penned by professionals and practitioners.”
James Merlo, Ph.D.
Former Vice President, North American Electric Reliability Corporation (NERC)
"Critical Steps shines light on probably the least understood area of the safety profession—serious injury and fatality events. The book is written for us practitioners who influence organizations from midlevel. If you desire to improve your organizations safety & reliability performance then get your highlighter out, this is a must read."
Mike Donavan
Manager Safety, Liquids Pipelines
Enbridge Pipelines, Inc.“
“Critical Steps provides great insight into managing the risk of human error where it is most important. The authors provide excellent examples and stories to anchor these concepts in real world situations. When you’re ready to get started, this book shows the way with pointers for managing change with step-by-step guidance for mapping and managing your critical steps.”
Amy D. Wilson, Ph.D.
Global Human Performance Director, BioPharmaceutical Operations